Terms & Privacy – ecovluu.com

Terms and Conditions

Welcome to Ecovluu! By accessing our website, purchasing our products, or using our services, you agree to comply with the following Terms and Conditions. Please read these terms carefully before using our website or placing an order. These Terms constitute a legally binding agreement between Ecovluu and our customers. If you do not agree to these Terms, please refrain from using our Site.

Ecovluu (“we”, “us”, “our”) operates the website www.ecovluu.com (“Site”). These Terms and Conditions govern your use of the Site, including all related services and purchases. By using our Site, you agree to these Terms. We reserve the right to modify these Terms at any time. Updated Terms will take effect immediately upon posting. Your continued use of our Site indicates acceptance of any changes. If you have questions, please contact us at ecovluu@gmail.com.

By placing an order on our website, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. If you are under 18, you must have the consent of a parent or guardian to make purchases. We reserve the right to refuse service to anyone for any reason at any time.

We make every effort to display the products accurately on our website. However, slight variations in color, design, or packaging may occur due to screen settings. All products are subject to availability. If an item is out of stock, we will notify you promptly and offer alternatives or a full refund. We reserve the right to discontinue products without prior notice.

All prices are displayed in EUR (€) and include VAT where applicable. We reserve the right to adjust prices at any time without prior notice. Payments are processed securely via third-party services like Stripe. By providing your payment information, you confirm that you are authorized to use the chosen payment method. Any discrepancies in pricing will be promptly corrected.

After placing an order, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. A contract is formed when we dispatch your items. If there are any issues with your order, such as stock shortages, we will inform you immediately to arrange a refund or alternative product.

We aim to process and ship orders within 1-3 business days. Delivery times depend on your location and the shipping method selected. Please note that delays may occur due to external factors beyond our control. If your package is lost or delayed, contact us at ecovluu@gmail.com, and we will assist in resolving the issue promptly.

As per the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your products. To exercise this right, email ecovluu@gmail.com with your order details. Returned items must be unused, in original packaging, and sent back within 14 days. You are responsible for return shipping costs unless the product is defective.

If you are unsatisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided the product is unused and in its original condition. To initiate a return, please contact ecovluu@gmail.com. Refunds are processed to your original payment method within 14 business days upon receipt of the returned item.

Our products come with a one-year warranty against defects in materials and workmanship. If you discover a defect, please contact us with proof of purchase, and we will arrange for a replacement . This warranty does not cover damage resulting from misuse, neglect, or normal wear and tear.

We are committed to protecting your privacy in compliance with GDPR. All personal data collected during your interactions with our website is processed in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your data as outlined in the Privacy Policy. For any questions, contact ecovluu@gmail.com.

To the fullest extent permitted by law, Ecovluu shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the product in question. This limitation does not exclude liability for personal injury caused by negligence.

We may occasionally offer special promotions or discount codes. These offers are subject to specific terms, including expiration dates and usage limits. Discounts cannot be combined or applied retroactively to previous purchases. Ecovluu reserves the right to modify or cancel promotions at any time without prior notice.

When you create an account on our website, you are responsible for keeping your login credentials secure. Please notify us immediately if you suspect any unauthorized access to your account. We will not be liable for any losses resulting from unauthorized use of your account due to your failure to secure your password.

While we strive to ensure that all information on our website is accurate and up to date, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without notice. This includes product descriptions, pricing, and availability.

If you submit reviews, comments, or other content on our website, you grant us the right to use, display, and distribute this content for promotional purposes. We reserve the right to remove any content that violates our policies or is deemed inappropriate without prior notice.

If you have any complaints regarding your purchase or our services, please contact us at ecovluu@gmail.com. We will strive to resolve your concerns amicably. In the event of a dispute that cannot be resolved, the laws of Ireland will govern, and the Irish courts will have exclusive jurisdiction.

We take the security of your personal data seriously. All transactions are encrypted using SSL technology to protect your information during transmission. We store your data on secure servers and implement technical measures to prevent unauthorized access. However, no online transmission is entirely secure, so we cannot guarantee absolute security. If you suspect a breach, please contact us immediately at ecovluu@gmail.com.

We may use automated systems to analyze your browsing and purchase history to offer personalized product recommendations. This process helps improve your experience by displaying relevant products. If you wish to opt out of automated profiling or have concerns about how your data is used, please contact us at ecovluu@gmail.com. We will review your request and provide further assistance.

Payments on our website are securely processed through trusted third-party services like Stripe. We do not store your payment information on our servers. These third-party providers adhere to high security standards to protect your financial data. For details on how your information is handled, please refer to the privacy policies of these providers.

These Terms and Conditions are governed by the laws of Ireland. By using our website and making purchases, you agree that any disputes will be resolved under Irish law. Any legal claims related to these terms shall be submitted to the exclusive jurisdiction of the Irish courts.

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website and will take effect immediately upon posting. It is your responsibility to review these terms regularly. Continued use of our website after changes are posted indicates your acceptance of the revised terms.

We use cookies to enhance your browsing experience, analyze site traffic, and deliver personalized content. Cookies are small files stored on your device that help us remember your preferences. By using our website, you consent to our use of cookies. You can adjust your browser settings to disable cookies, but some features may not function properly.

We strive to ensure that all product descriptions, images, and prices listed on our website are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies without prior notice. If a pricing error affects your order, we will notify you and provide the option to proceed with the correct price or cancel your order for a full refund.

If you believe that your intellectual property rights have been violated by content on our website, please notify us at ecovluu@gmail.com. Provide a detailed description of the alleged infringement, including proof of ownership. We will investigate the matter promptly and take appropriate action if necessary.

We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion, particularly in cases of abusive behavior, fraud, or violations of these Terms and Conditions. If we take such actions, we will notify you of our reasons and provide further instructions if necessary.

In compliance with GDPR, you have the right to request a copy of your personal data in a structured, commonly used format. If you wish to exercise your right to data portability, please contact us at ecovluu@gmail.com. We will respond to your request within 30 days and provide your data in a secure format.

We may offer a loyalty program where you can earn points for purchases. These points can be redeemed for discounts or special offers. Points are non-transferable and may have an expiration date. We reserve the right to modify or discontinue the loyalty program at any time without notice.

If a product you ordered is out of stock, we will inform you promptly. You may choose to receive a full refund, wait for restocking, or select an alternative product. We make every effort to keep our inventory updated, but occasional discrepancies may occur due to high demand.

Our website may include social media plugins such as Facebook, Instagram, or Twitter. If you interact with these plugins, social media platforms may collect data about your visit. We do not control these platforms’ data collection practices, so we recommend reviewing their privacy policies before engaging with social media plugins on our site.

If you place a pre-order for an upcoming product, please note that payment is taken immediately to secure your item. Estimated delivery dates are provided but are not guaranteed, as delays may occur. You may cancel your pre-order for a full refund at any time before the item is shipped.

By subscribing to our newsletter or SMS alerts, you consent to receive promotional content from us. You can unsubscribe from emails by clicking the “unsubscribe” link in our communications. To opt-out of SMS marketing, reply STOP to any message. Please contact ecovluu@gmail.com for any assistance with your subscription preferences.

We may include affiliate links on our website, which means we may earn a commission if you purchase through these links. This does not affect the price you pay. Affiliate relationships help us support our website and offer quality content. We are transparent about any affiliate links used on our site.

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Ecovluu. They supersede any prior agreements or understandings, whether written or oral. If any provision of these terms is found to be invalid, the remaining provisions will continue to be enforceable.