Privacy Policy

Welcome to Ecovluu! We are committed to protecting your privacy and ensuring that your personal data is handled securely. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website [www.ecovluu.com] or make a purchase from us.

We collect various types of information to provide you with a seamless shopping experience. This includes your name, email address, billing and shipping addresses, phone number, and payment details when you make a purchase. We also collect technical data, such as your IP address, device type, and browser version, to optimize our website’s functionality. Additionally, we may collect information through cookies to enhance your experience.

We use the personal information we collect to process your orders, facilitate payments, and provide customer support. This data allows us to communicate with you about your orders, respond to your inquiries, and send promotional emails if you have opted in. Additionally, we analyze this information to improve our website’s performance and tailor product recommendations to your preferences.

We may share your personal data with trusted third-party service providers, such as payment processors (e.g., Stripe) and shipping companies, to ensure your orders are fulfilled securely and efficiently. We also use marketing platforms to send promotional communications if you’ve opted in. We do not sell or rent your data to any third parties. These partners are required to protect your data and comply with GDPR.

Our website uses cookies to improve your browsing experience and analyze website performance. Cookies help us remember your preferences, analyze site usage, and deliver personalized content and advertisements. You can control your cookie preferences in your browser settings. However, please note that disabling cookies may affect certain features of our website. We obtain your consent before using non-essential cookies.

As a resident of the EU, you have specific rights regarding your personal data. These rights include accessing, correcting, deleting, or restricting the use of your data. You can also request a copy of your data in a portable format. Additionally, you have the right to object to processing your data for marketing purposes. To exercise any of these rights, please contact us at ecovluu@gmail.com.

If you have provided consent for data processing (e.g., for receiving marketing emails), you can withdraw it at any time. To withdraw your consent, simply contact us at ecovluu@gmail.com or click the “unsubscribe” link in any promotional email. Withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal.

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once your data is no longer needed, we will securely delete or anonymize it. Typically, we retain order information for a period of seven years to comply with tax and accounting regulations.

If we transfer your personal data to countries outside the EU/EEA, we ensure it is protected through safeguards like Standard Contractual Clauses. These measures are put in place to ensure that your data receives the same level of protection as it would within the EU. If you have questions about our data transfer practices, please contact us.

To protect your privacy, we may need to verify your identity before processing requests related to your data. This may involve asking you for additional information, such as a government-issued ID. This verification process helps ensure that your personal information is not disclosed to unauthorized individuals.

We may use automated systems to provide product recommendations based on your past purchases and browsing behavior. These automated processes help us enhance your experience and tailor our offerings to your interests. If you do not wish for your data to be used in this manner, please contact us at ecovluu@gmail.com.

If you choose to leave a review on our website, we may publish it along with your name. Reviews help other customers make informed decisions and allow us to improve our products. By submitting a review, you consent to its public display. If you wish to remove your review, please contact us.

When processing refunds, returns, or handling disputes, we may collect additional data, such as transaction details and correspondence, to resolve the issue efficiently. This data is used solely for customer support and fraud prevention. We may also retain records of these interactions for legal compliance and to improve our services.

When you create an account on our website, we collect your name, email, and password. This data is used to manage your orders, track your purchase history, and provide personalized services. You can update or delete your account at any time by contacting us at ecovluu@gmail.com.

In the unlikely event of a data breach that may compromise your personal information, we will notify you and the relevant data protection authorities within 72 hours as required by law. We will take immediate steps to secure your data and prevent further unauthorized access.

If you opt-in to receive marketing communications, we may use your data to send promotional offers and personalized content. You can manage your preferences or unsubscribe at any time. To opt out of profiling for marketing purposes, please contact us at ecovluu@gmail.com.

If you believe that we have not handled your data in accordance with GDPR, you have the right to lodge a complaint with your local Data Protection Authority. We encourage you to contact us first at ecovluu@gmail.com so we can address your concerns directly.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: ecovluu@gmail.com Address: A6, Block A, Santry Business Park, Swords Road, Santry, Dublin 9, Ireland.