Privacy Policy

Welcome to Ecovluu! We are committed to protecting your privacy and ensuring that your personal data is handled securely. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website www.ecovluu.com or make a purchase from us.

Information We Collect

We collect various types of information to provide you with a seamless shopping experience. This includes your name, email address, billing and shipping addresses, phone number, and payment details when you make a purchase. We also collect technical data, such as your IP address, device type, and browser version, to optimize our website’s functionality. Additionally, we may collect information through cookies to enhance your experience.

How We Use Your Information

We use the personal information we collect to process your orders, facilitate payments, and provide customer support. This data allows us to communicate with you about your orders, respond to your inquiries, and send promotional emails if you have opted in. Additionally, we analyze this information to improve our website’s performance and tailor product recommendations to your preferences.

Sharing Your Information with Third Parties

We may share your personal data with trusted third-party service providers, such as payment processors (e.g., Stripe) and shipping companies, to ensure your orders are fulfilled securely and efficiently. We also use marketing platforms to send promotional communications if you’ve opted in. We do not sell or rent your data to any third parties. These partners are required to protect your data and comply with GDPR.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and analyze website performance. Cookies help us remember your preferences, analyze site usage, and deliver personalized content and advertisements. You can control your cookie preferences in your browser settings. However, please note that disabling cookies may affect certain features of our website. We obtain your consent before using non-essential cookies..

Your Rights Under GDPR

As a resident of the EU, you have specific rights regarding your personal data. These rights include accessing, correcting, deleting, or restricting the use of your data. You can also request a copy of your data in a portable format. Additionally, you have the right to object to processing your data for marketing purposes. To exercise any of these rights, please contact us at info@ecovluu.com.

Legal Basis for Processing Data

We process your personal data based on the following legal grounds under GDPR:

Contractual Necessity: To process your orders, facilitate payments, deliver products, and provide customer support.
Consent: For sending promotional emails, using non-essential cookies, and tailoring product recommendations. You can withdraw your consent at any time.
Legitimate Interests: For improving our website functionality, analyzing user behavior, and ensuring fraud prevention.
Legal Obligations: To comply with applicable laws, such as tax and accounting requirements.

Data Breach Notification

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law:

Order and Transaction Data: Retained for 6 years for tax and accounting compliance.
Marketing Data: Retained until you withdraw your consent or unsubscribe from our communications, with periodic reviews every 2 years.
Technical Data: Retained for 12 months to analyze website performance and improve user experience.
Customer Support Data: Retained for 2 years to resolve disputes or inquiries.

Details of Third-Party Processors

We share your personal data with the following trusted third parties, who process your information on our behalf:

Payment Processors:
- Stripe: For secure payment processing. See their privacy policy here.
Shipping Providers: To deliver your orders.
- Example: UPS Ireland ( more info).
Marketing Platforms: To send promotional emails and analyze marketing performance.
- Example: Mailchimp (if applicable). See their privacy policy here.

All third parties are contractually required to protect your data and comply with GDPR. Some of these providers may transfer data outside the EU, as outlined below.

Data Transfers Outside the EU (The Eurropean Union)

If your data is transferred outside the EU/EEA, we ensure it is protected by the following safeguards:

Standard Contractual Clauses (SCCs): Agreements approved by the European Commission to protect your data.
Adequacy Decisions: Where applicable, data is transferred to countries deemed to provide an adequate level of protection.
Binding Corporate Rules (BCRs): Implemented by some third parties.

For more details on these safeguards, or to request a copy, please contact us at info@ecovluu.com.

Data Security

We are committed to keeping your data secure. We use SSL encryption to protect your information during transmission, and we store your data on secure servers. In addition, we regularly update our systems to prevent unauthorized access. While we take all reasonable precautions to protect your data, please be aware that no online transmission is entirely secure.

Cross-Border Data Transfers

If we transfer your personal data to countries outside the EU/EEA, we ensure it is protected through safeguards like Standard Contractual Clauses. These measures are put in place to ensure that your data receives the same level of protection as it would within the EU. If you have questions about our data transfer practices, please contact us.

Data Subject Verification

To protect your privacy, we may need to verify your identity before processing requests related to your data. This may involve asking you for additional information, such as a government-issued ID. This verification process helps ensure that your personal information is not disclosed to unauthorized individuals.

Children’s Data

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at info@ecovluu.com, and we will delete the information.

Supervisory Authority

If you have concerns about how we process your personal data, you have the right to lodge a complaint with Ireland’s Data Protection Commission (DPC):

Website: https://www.dataprotection.ie
Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Phone: +353 578 684 800

We encourage you to contact us first at info@ecovluu.com so we can address your concerns.

Automated Decision-Making and Profiling

We may use automated systems to provide product recommendations based on your past purchases and browsing behavior. These automated processes help us enhance your experience and tailor our offerings to your interests. If you do not wish for your data to be used in this manner, please contact us at info@ecovluu.com.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (e.g., CSV). To request data portability, contact us at info@ecovluu.com.

Customer Reviews

If you choose to leave a review on our website, we may publish it along with your name. Reviews help other customers make informed decisions and allow us to improve our products. By submitting a review, you consent to its public display. If you wish to remove your review, please contact us.

Handling Refunds and Disputes

When processing refunds, returns, or handling disputes, we may collect additional data, such as transaction details and correspondence, to resolve the issue efficiently. This data is used solely for customer support and fraud prevention. We may also retain records of these interactions for legal compliance and to improve our services.

Account Creation and Management

When you create an account on our website, we collect your name, email, and password. This data is used to manage your orders, track your purchase history, and provide personalized services. You can update or delete your account at any time by contacting us at info@ecovluu.com.

Cookie Policy (Expanded)

We use cookies to enhance your browsing experience. These include:
Essential Cookies: Required for the operation of our website (e.g., to process payments).
Analytics Cookies: To track website performance and user behavior.
Advertising Cookies: To deliver personalized ads and promotions

You can manage your cookie preferences through the banner displayed on our website or in your browser settings. For more details, refer to our full Cookie Policy.

Breach Notification Process

In the event of a data breach that affects your personal information, we will:

Notify the relevant Data Protection Authority within 72 hours.
Inform you via email if the breach poses a high risk to your rights and freedoms.
Take immediate measures to secure your data and prevent further breaches.

Automated Decision-Making and Profiling

We use automated tools to analyze your purchase and browsing history to recommend products tailored to your preferences. If you do not wish for your data to be used in this way, you can opt out by contacting us at info@ecovluu.com.

By adding these details, your Privacy Policy will be fully aligned with GDPR requirements and demonstrate transparency to your customers. Let me know if you’d like me to assist further!

Marketing and Profiling Consent

If you opt-in to receive marketing communications, we may use your data to send promotional offers and personalized content. You can manage your preferences or unsubscribe at any time. To opt out of profiling for marketing purposes, please contact us at ecovluu@gmail.com.

Right to Lodge a Complaint

If you believe that we have not handled your data in accordance with GDPR, you have the right to lodge a complaint with your local Data Protection Authority. We encourage you to contact us first at info@ecovluu.com so we can address your concerns directly.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: info@ecovluu.com
Address: A6, Block A, Santry Business Park, Swords Road, Santry, Dublin 9, Ireland.

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